Printer Service

US Business Products Web Based Service/Ordering System

Place service calls, view open calls, order supplies and that’s just the beginning. Each time USB “touches” a printer, we assign the printer with its own unique ID number. This in turn allows you to place service calls on-line, view a specific printer service history or run a variety of reports to help manage your printer inventory and consumable purchases. Best of all, it’s free! No software to load or purchase. USB will issue you a login and password, and you’re ready to start managing your printer inventory immediately.

Factory Trained & Certified Technicians

All USB service technicians go through an extensive training on every printer we service. USB provides authorized factory service for Brother, Hewlett Packard, Lexmark, OKI, Kyocera, Sharp, Samsung and Xerox. Technicians are dispatched via their cell phones for timely repair. All Technicians are equipped to carry an extensive parts inventory. This reduces return trips and allows USB to claim 95% “First Time Fix” rate.

Authorized Warranty Repair Facility

USB is Factory Authorized Warranty Repair facility for Brother, Hewlett Packard, Lexmark, OKI, Kyocera, Sharp, Samsung and Xerox printers and Fellowes shredders. Providing on-site and depot printer repair during the manufacturers One (1) Year warranty period. USB also offers extended warranties and service plans to accommodate your service needs once the manufactures warranty period expires.

Time & Materials Service Plan

This service plan is well suited for those moderate users who want quality service at an affordable price, but don’t feel their printing volume warrants a service agreement. Our “Time & Materials” plan offers the flexibility and convenience of paying for

repairs as they arise. With a standard response time of next business day, a USB service technician will provide on-site repair at the following rates:

On Site Repair

Printers, Faxes, MFPs, AiOs:
$95.00 per hour

Analog Copiers, Wide Format, Scanners, Folding Machines:
$125.00 per hour

Carry in Repair (Depot Repair):
$85.00 per hour (*$65.00 diagnostic)

Warranty Repair – Carry In:
No Charge for Labor and Covered Parts

Warranty Repair – On Site (your location):
$65.00 per hour

Travel Fee (if applicable)
$25.00 per visit

Carry In (bench repair):
$45.00 per hour

for (mono) laser printers parts additional
$75 per hour
for (color) laser printers parts additional

We do not repair Office Jets or Desk Jets!

Service Agreements

Service agreements are a good option for those customers with higher print volumes and cannot afford any printer downtime. Customers who choose a service agreement benefit from fixed repair costs, fast response times, and loaner printers. Combined with an affordable annual, quarterly or monthly payment, our Service Agreements are the most popular and affordable service offering.

Benefits are:

  • Next Day Response Time
  • Access to USB Web Based Printer
  • Service/Management Tool
  • Loaner Printers
  • Monthly Billing
  • Free Installation of Maintenance Kits

Preventative Maintenance

Reduce down time by keeping your printers clean. Regular cleaning and upkeep will help reduce the frequency of calls by approximately 30%. For a small fee per printer, an USB technician will perform our thirteen (13) step cleaning and preventative maintenance service.

BlackMax Toner

Substantial savings using our BlackMax brand toner. With a 110% guarantee we stand behind our products. USB brings to the market more than a century of experience being a global leader in high quality imaging supplies.