Printer Services and Warranties

At Re Business Solutions we know that Printers are one of the hardest working pieces of equipment in your office and that having a printer down cause interruptions in productivity. To be sure that every printer in your work environment is functioning at its maximum potential, RE Business Solutions can assist you in deciding what maintenance or warranty program will work best for your needs.

As an authorized service provider for Brother, Hewlett Packard, Lexmark, Oki, Ricoh, Samsung and Xerox we can offer you the OEM manufactures extend warranties or one of our own maintenance or extended warranty solutions when your new printer warranty expires.

Service Agreements and Extended Warranty Programs

Customers who are looking for a smooth flowing work environment with no interruptions in productivity will want an annual maintenance agreement or extended warranty program. Guaranteed same day or next-day response times are offe#b40000. We can also offer a loaner machine if it is necessary as part of your service agreement.

1 Year Maintenance Agreement

Includes one (1) preventive maintenance service and cleaning per year
Includes labor, non-consumable repair parts and travel by RE Business Solutions Service Specialist.

3 Year Extended Warranty

Includes labor, non-consumable repair parts and travel by RE Business Solutions Service Specialist.

5 year Extended Warranty

Includes labor, non-consumable repair parts and travel by RE Business Solutions Service Specialist.

Prevent 13 – Preventive Maintenance

Includes separation pad, rejuvenation of paper pick-up rollers, and _ hour labor for any needed repairs.
For HP, Lexmark and Xerox brand equipment. Some restrictions may apply

Time and Material

RE Business Solutions onsite service without commitment of a maintenance contract, based on Time and Material with onsite or carry-in options. All T & M work is scheduled on a call to call basis with a competitive hourly labor rate plus parts. Time and material service is backed by our 30 day warranty.

Onsite Repair

Laser printer (mono)
Brother, HP, Lexmark, OKI & Samsung: $90 per hour + $20 travel+ parts

Laser printer (color) Brother, HP, Lexmark, OKI & Samsung: $100 per hour + $20 travel + parts

All Xerox (mono)
laser printers: $125 per hour + $20 travel + parts

All Xerox (color)
laser printers: $150 per hour + $20 travel + parts

Fellowes shredders: $90 per hour +$20 travel + parts

Plotters (Wide Format):
$125 per hour + $20 travel + parts

We require a credit card upfront for onsite service for new customers
If technician is looking at more than one printer in same location, we offer a $30 discount per machine.

Carry in (bench repair)
$40 per hour for (mono) laser printers parts additional
$75 per hour for (color) laser printers parts additional

We do not offer repair service for officejet or deskjet ink based printers.

RE Business Solutions Service Locations

Corporate Headquarters
RE Online, Inc.
1980 Old Cuthbert Rd.
Cherry Hill, NJ 08034
856-834-5222 ? 800-533-9949
Fax 856-834-5235

Sales and Service Location
Princeton, NJ Location
RE Online, Inc.
1340 US Highway 206
Skillman, NJ 08558
800-533-9949
Fax 856-834-5234

Philadelphia, PA Location
RE Online, Inc.
121 S. 22nd St
Philadelphia, PA 19103
215-735-4500 ? 800-533-9949
Fax: 215-735-1412

Arlington, VA Location
RE Online, Inc.
2526 Shirlington Rd
Arlington, VA 22206
800-533-9949
Fax 856-834-5234

** We sell Printer Supplies, Accessories and Equipment at each location
*** We service Printer Hardware at each location